Item: The Marchand Team - Brian Marchand (Powered by New American Funding)
Rating: 5
Author: Tashona J.

Some homebuyers have the luxury of time. This one didn't - and that's exactly the kind of deadline that separates a good lender from a great one.

The challenge

A clock that wouldn't stop

When a buyer needs to be in a home fast, the mortgage is usually the part everyone worries about. Appraisals, underwriting, paperwork, approvals - any one of them can stall a closing for weeks. For this Troy, NY buyer, "eventually" wasn't good enough. She needed a team that could move.

The approach

A team that treats your deadline like its own

This is where Brian's approach pays off. He stays on top of every step personally - chasing down what's needed the moment it's needed, keeping the buyer informed the whole way, and refusing to let a file sit on someone else's desk.

His clients describe the same thing over and over: he answers, he follows up, and he keeps the process moving. When speed is the whole game, that relentless communication is the difference between hitting a deadline and missing it.

"Brian went above and beyond with his team to get me in my new home in less than 30 days. He is the man!"

- Tashona J., Troy, NY

The result

Keys in hand - in under a month

Start to finish, she was in her new home in less than 30 days. No drama, no last-minute surprises at the closing table - just a promise made and a promise kept.

And that promise has a name. Brian tells every client the same two words when things get stressful: "I got u." It's not a slogan - it's how he works. In this case, he backed it up with a closing that most people wouldn't have believed was possible.