What agents ask me, answered for agents.
Before the mortgage side, I sold over 1,000 homes here in the Capital District. These answers come from someone who has sat in the agent’s chair at the closing table — not a banker reading you a policy manual.
Like a partner, because your reputation rides on who you hand your buyer to. Clear communication, fast pre-approvals, on-time closings, and updates before you have to ask.
What I won't do is hand your client to a call center two time zones away and go quiet for three weeks. Reach out and mention you're an agent.
Send them. It's a large share of what I do, and it's rarely as dead as it sounded.
A denial usually means that lender ran out of programs, not that the file can't be done. Send the denial letter and we'll find out which it was — see how those files turned out.
Fifteen minutes, no credit pull, no application, no pitch. Worst case you learn something and I don’t get your business.

Brian Marchand · Sr. Loan Consultant, New American Funding · NMLS #481563
Works on financing for Realtors' buyers and listings for buyers and homeowners in Albany, NY and the Capital Region. Licensed in New York State. New American Funding, NMLS #6606 · 18 Computer Dr E, Suite 103, Albany, NY 12205.